Welcome to OPal & Citrine. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. Overview

OPal & Citrine is a curated luxury destination for home, wellbeing, and gifting. All products offered on our website are thoughtfully selected to reflect our aesthetic of softness, balance, and quiet sophistication.

By using this site, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or guardian.

2. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate and reflective of the actual product. However:

• Slight variations in color, texture, or finish may occur due to lighting, photography, or handcrafted elements.
  
• Certain items, especially curated hampers or seasonal edits, may be subject to availability and substitutions of equal or higher value.
  

3. Pricing & Payments

• All prices are listed in INR and are inclusive/exclusive of applicable taxes as specified.
  
• We reserve the right to update pricing at any time without prior notice.
  
• Payments must be completed at checkout via our secure payment gateways.
  

4. Orders & Cancellations

• Once an order is placed, it is considered confirmed.
  
• Orders may only be cancelled within a limited window after purchase, subject to processing status.
  
• OPal & Citrine reserves the right to cancel orders due to unforeseen circumstances, including stock issues or payment concerns.

5. Shipping & Delivery

• We aim to process and dispatch orders within the timelines mentioned on the product page.
  
• Delivery timelines may vary based on location, product type, and external logistics factors.
  
• Delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control.
  

6. Returns & Exchanges

• Due to the curated and often delicate nature of our products, returns are accepted only in cases of damage, defect, or incorrect items received.
  
• Requests must be raised within 48 hours of delivery with supporting images.
  
• Items must be unused, in original packaging, and in resalable condition.
  

7. Intellectual Property

All content on this website—including images, text, design elements, and branding—is the property of OPal & Citrine and may not be used, reproduced, or distributed without prior written consent.

8. User Conduct

By using this website, you agree not to:

• Engage in fraudulent or unlawful activities
  
• Misuse the website or its content
  
• Attempt to disrupt or interfere with site functionality
  

9. Privacy

Your personal information is handled with care and in accordance with our Privacy Policy. We are committed to maintaining your trust and safeguarding your data.

10. Limitation of Liability

OPal & Citrine shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

11. Modifications

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of these changes.

12. Contact Us

For any questions or concerns, please reach out to us at:

Email: hello@opalcitrine.com